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Returns & Exchanges

Returns & Exchanges

 

We hope that you’re completely happy with your purchase from Absolutely Bear. If for any reason you’re not, then we would be happy to refund or exchange your item.

 

Our policy lasts 14 days (except over the Christmas shopping period beginning from 21st November). If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Christmas period: items bought during this period can be exchanged. Please inform us via email by 5th January if you would like to exchange an item. We cannot exchange any items if informed after this date. 

 

To return an order, please email us at help@absolutelybear.com and let us know the reason why and please post to:

Absolutely Bear Ltd

Unit B 138 Hanley Road

London

N4 3DW

 

Please tell us whether you would like a refund or an exchange. We cannot guarantee that your required size will be in stock by the time we receive your exchange and in such cases are happy to either offer a refund or send you your desired size when it arrives in stock. 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please obtain a Proof of Postage certificate when returning items to us as we can not be held responsible for items that do not arrive.

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