DELIVERY - UK
We keep it simple and believe in transparency
For orders over £60, delivery within the UK is free of charge
UK delivery is £2.79 or £3.99 for larger packages and takes 2 - 3 working days
No matter how many items you order, you’ll only ever pay more £3.99 or nothing at all if you order is over £60
CHRISTMAS SHIPPING INFORMATION
The last guaranteed shipping date is Thursday 20th December.
Any orders placed on Thursday 20th December and Friday 21st December will be dispatched First Class via Royal Mail on the same day as the order is placed (if ordered pre 4pm).
Please note we will do our absolutely bear best to get you your orders in time for Christmas, but the sooner you order the better.
Please note, our offices will be closed from 22nd until 4th January 2019. Orders placed in this period, will be despatched when we return.
We wish you a VERY MERRY Christmas and a HAPPY New Year!
DELIVERY - EU
International delivery within the EU is £6.95 and will take 3 - 5 working days
DELIVERY - OUTSIDE EU
International delivery outside the EU is £10.40 up to 750g or £13.05 for larger packages and will take 5 - 7 working days
Returns & Exchanges
We hope that you’re completely happy with your purchase from Absolutely Bear. If for any reason you’re not, then we would be happy to refund or exchange your item.
Our policy lasts 14 days (except over the Christmas shopping period beginning from 21st November). If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Christmas period: items bought during this period can be exchanged. Please inform us via email by 5th January if you would like to exchange an item. We cannot exchange any items if informed after this date.
To return an order, please email us at help@absolutelybear.com and let us know the reason why and please post to:
Absolutely Bear Ltd
Unit B 138 Hanley Road
London
N4 3DW
Please tell us whether you would like a refund or an exchange. We cannot guarantee that your required size will be in stock by the time we receive your exchange and in such cases are happy to either offer a refund or send you your desired size when it arrives in stock.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please obtain a Proof of Postage certificate when returning items to us as we can not be held responsible for items that do not arrive.
